Comprehensive After-Sales
Assistance provided by the supplier to resolve technical issues around the use of the product.
Repair, replacement, or refund with respect to parts, components, or products that are under warranty.
Repairing damaged parts and providing regular maintenance support for efficient product life.
Offering flexible return and exchange policies to provide customers with hassle-free product returns.
Providing 1-year warranty to all electronic components from, especially for the integrated circuits (ICs).
If any quality problem occurs beyond warranty, we can negotiate with our customers to provide solutions.
Service Process
What we will do?
Through phone, email, or online portal, we can receive complaints or reports for defective issues from customers
Our service team will investigate the issue via identifying the root cause, and developing a solution.
Depending on the situation, our service team will provide a resolution to the customer, include repair, replacement, or refund.
Throughout the after-sales process, our service team communicates regularly with the customer.
After the resolution is provided, we will gather feedback from the customer about their experience with the after-sales service.
Follow-up with the customer to ensure that the issue is fully resolved and there are no further issues.
Line Cards
